Refund policy
Risk-Free 30-Day Money-Back Guarantee. Love it, or your money back.
We want you to be completely satisfied with your purchase. If you’re not happy with your purchase for any reason, you may return it within 30 days of delivery for a refund.
Eligibility & Time-frame
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You may request a return within 30 days after your item is delivered.
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Please return the items in the same condition they were received, with original packaging when possible.
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Normal wear from everyday use is completely expected and accepted. We only reduce or deny refunds for products damaged beyond normal daily wear, such as pet damage (chewing or scratching), rips, stains, strong odors, or accidental damage and misuse.
Return Postage
You are responsible for the cost of return postage/delivery.
We recommend using a trackable method.
We are not responsible for returns that are lost or delayed in transit.
How to Start a Return
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Contact us before sending anything back.
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If your return is approved, we will give you clear instructions on how and where to send the package.
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Items sent back without prior approval may be refused or delayed.
Whether a return is accepted depends on the terms above and your rights under applicable law.
Damages, Defects & Wrong Items
Please inspect your order as soon as it arrives.
Contact us immediately (ideally within 7 days of delivery) if the item is defective, damaged in transit, or if you received the wrong product.
In these cases we will cover the return postage/delivery and arrange a full refund or replacement.
Photos of the issue are very helpful and speed up the process.
Exchanges
Need a different item? Contact us before returning the item. We will let you know what exchange options are available.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method. Your bank or payment provider may take additional time to post the funds. If you do not see the refund within a reasonable period after approval, please contact us.
Your Legal Rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, not delivered on time, or otherwise fail to comply with the law.
Contact Us
To start a return, request a cancellation, ask about an exchange, or report a damaged or incorrect item, email us at: service@OnlyAlevia.com
We’re here to help and will respond as quickly as possible.
Last updated: November 10, 2026